Latest News and Updates

Happy New Year, Apple Pay, Service Changes!

1 January 2017

2016 has been a great year for us, we’ve grown bigger than we ever expected and we’re more thankful to our clients for their believe in us as a company to deliver a service in the way the expect. Our aim is to make 2017 even greater! We’ve got some great plans throughout the year to promote Enkel Hosting along with improving services, expanding our range and much more.

Apple Pay Support

We’ve just launched Apple Pay support on our website! You can now pay for your services via Apple Pay on your iOS device or macOS Sierra! This adds a quick and convenient method quicker than anything else. We hope to expand our payment gateways even more throughout 2017.

DNS Hosting Improvements

Earlier this year we quietly enabled the ability to get DNS hosting from us for free. Now we’re wanting to improve this offering by strengthening our entire DNS infrastructure. We’re planning to review all our DNS servers and add more redundancy’s in place to offer better reliability. Stay tuned on our blog for more on this later in the year!

Minecraft Hosting Improvements

We’ve recently updated our Minecraft hosting to offer vanilla, CraftBukkit and Spigot builds of Minecraft 1.11 and 1.11.2. Along with this we’re enabling the ability for users to change their own player count, create MySQL databases and more! We’ll soon be introducing more version options ranging from mod packs to older builds of CraftBukkit, Spigot and Vanilla.

Web Hosting Attacks & Improvements

Very recently we’ve become victim to some layer 7 attacks on our own web hosting infrastructure. This seems to be either some specific individual or competitor attempting to cause downtime, in two cases they’ve managed to slow the server down but after the IP’s used being found quite quickly, they was blocked from our network which resumed services as usual. It’s likely that this wasn’t noticed as it occurred mostly on Christmas morning and the following day. We’ve added 7 days onto any of our clients who are using our web hosting to apologies for any downtime during this. However, as a result of this we’re wanting to investigate more automated and quicker methods of detecting and handling these attacks. We currently have monitoring systems in place that notify us within seconds of any issues but we all know how horrible it must be to work on Christmas morning! We’ll be putting new protection methods in place over the next few weeks and will be monitoring them through the months to see how it goes.

Monthly Deals & Unlimited Web Hosting

23 August 2016

Monthly Deals

Today we’re happy to announce a new scheme we’re running, every month we’ll be offering a new deal on the homepage of our website! This month is our 40% off budget VPS hosting but we’ve got exciting stuff to come in the next few months!

Unlimited Web Hosting

As well as this we’ve also updated our web hosting plans, we’ve modified the prices, increased the storage and bandwidth and made every other variable such as domains, MySQL databases etc unlimited! Any existing customers will benefit from these new plans at no changes to their cost.

Just a small post for today! We have some exciting stuff coming in the future and we can’t way to show you!

Ticket Response Time & Our Support

14 June 2016

Recently we’ve had someone on Twitter tweeting us complaining about not getting a ticket response within 2 days. Obviously the first thing we did was attempt to contact this client, of whom didn’t reply. We then decided to look into our response times for all tickets this year so far.

We looked at how long it took for our support team to respond to a support ticket after it had been opened. Currently our support team aim is to at least respond to all tickets within an absolute 24 hours, although internally we do aim for 12 hours. So far I’m happy to state that we have absolutely kept on track with this target.

Some Awesome Numbers:

  • Fastest Response Time: 1 minute, 46 seconds.
  • Longest Response Time: 7 hours, 44 minutes, 34 seconds.
  • Average Response Time: 1 hour, 16 minutes, 50 seconds.

As you can see by the numbers we’ve never even allowed a ticket to pass the 12 hour mark, never mind the 24 hour mark.

We hope this gives a bit of insight to the company to new and existing clients on how we strive to provide the best support possible.

New Website, Web Hosting Changes & More!

26 April 2016

New Website

Today we’ve officially launched our new website! It’s been a few months of work putting it together along with the new branding but we’re very excited for this all new look to Enkel Hosting! We hope the new look will give a more professional feeling to all our clients. Over the next few weeks we’ll also be upgrading the billing panel to the same look as the main site along with some additional enchantments.

Web Hosting Changes

Recently we announced our new web hosting server “purple”. We have plans to finish transfers and re-install the “orange” server for the end of April. Along with this we’ll be moving our billing panel to the same server that the Enkel Hosting website now uses to improve speed & performance. We also launched some new web hosting plans and some changes were made to our web hosting line up, the plans can be viewed on the web hosting page.

VPS Hosting

We’re very pleased to announce since the launch of our VPS hosting late last year we’ve kept a perfect 100% uptime! The uptime & security of Enkel Hosting is our biggest priority. Lot’s of time goes into configuring our servers, checking our security and making sure everything is running as expected. We’vemade some changes to our VPS hosting plans which can be seen on the VPS hosting page.

Minecraft Hosting

Along with the new VPS & Web hosting plans we have also changed the plans/pricing of our Minecraft hosting, you can check them out on our Minecraft hosting page.

Future Projects

Enkel Hosting have a few plans we really hope to pursue in the near future. We’re not going to give too much away but let’s just say, some biomes will be available soon as well as some more VPS control panel features.

Web Hosting Changes

14 April 2016

Lately we haven’t being putting as much love into our web hosting as we’d like, we’re going to change that! We’ve recently setup a whole new and more powerful server for our web hosting. The new “purple” server will be the new home of all hosting accounts on our “orange” server. We’ll be contacting any web hosting clients over the next few days to organise the best time to transfer their hosting to the new server. The “purple” server is also in North America compared to Los Angeles.

As for the “orange” server we’re not 100% sure what we plan to do with this. We’ll at least be keeping it for our primary nameserver but we plan to at least reconfigure the server for better optimizations similar to how we’ve configured the “purple” server.

We hope all our web hosting clients are just as excited as we are to move onto the new server. We also have plans for our VPS hosting in the upcoming weeks!

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